Xtension Contact Center

Call centers provide services on behalf of the credit unions they support, creating potential for profound impact on revenue, financial growth and member loyalty. Moving beyond the ordinary to the extraordinary requires planning and establishing a proactive approach to incorporating the call center dimension into the fabric of the credit union. It’s no longer a one dimension service, accepting incoming calls and answering member questions about account balances and resetting passwords. In fact, the greatest value of the call center will more likely be proven in the broader scope of sales and service.